Frequently Asked Questions
Everything you need to know about our permanent jewelry, tools, and supplies.
What is permanent jewelry?
Permanent jewelry is jewelry that is welded together using a specialized spark-welder instead of being secured with a traditional clasp. It is designed to be worn 24/7 as a seamless, everyday accessory.
How long does shipping take for professional kits?
Standard domestic shipping typically takes 3-5 business days. Professional welding kits and larger equipment orders are processed within 48 hours and include insured tracking for your security.
What is your return policy on gold-filled and sterling silver chains?
Due to the custom nature of our products, cut-to-length chains are non-refundable. However, unopened tools and welding equipment can be returned within 30 days of purchase in their original packaging.
Are your materials hypoallergenic?
Yes, we exclusively source high-quality 14k Solid Gold, 14k Gold-Filled, and .925 Sterling Silver. These materials are nickel-free and safe for most sensitive skin types.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. International delivery times vary by location, and customers are responsible for any applicable customs duties or import taxes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Shop Pay Installments for our professional welding machines.